FAQ

What can be done when a shirt’s collar wears through?

The shirt collar can sometimes be reversed providing there is not too much excess fabric on the under side of the collar.


Can you clean Leather/Suede?

Yes, leather cleaning takes approximately 1-2 weeks and we use leather specialty cleaners for this process.


How soon can I have my garments back?

You can have them today!  We offer same day service as long as the garments are received by 10:30 A.M; they will be ready that same day after 5pm.  If you bring your garments in after that, your garments can be ready the next production day by 5pm (except Sundays when we are closed). Some items such as wedding gowns, alterations, households and comforters take longer.


I brought my blouse to another dry cleaner and they couldn’t get the spot out, is there anything you can do?

The simple answer is maybe. A lot factors go into whether a stain will come out or not. Some stains are permanent, some stains can be ‘set’ by improper stain removal, and some stains cannot removed due to the stability of the other dyes (the dyes that are supposed to be there) in the garment. That being said, we employ the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience along, and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal (if the stain can come out).


When a care label describes a cleaning process which includes “except for trim,” how should the garment be cleaned?

Unless the care label describes what must be done with trim, the label does not meet the legal requirements for garment care labels, and should not be purchased. If the garment is purchased and worn it should be returned to the retailer. At times, trim can be removed, for additional cost, then reassembled. Low Country Laundry may ask the customer for a release recognizing possible problems in cleaning.


What is dry cleaning? How do you clean my clothes without getting them wet?

Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference – instead of using water or anything water based, a liquid is used that does not contain any water.Three things cause shrinkage in garments, heat, mechanical action, and moisture. By removing moisture from the cleaning process and replacing it with a liquid that contains no water, garments like your wool pants can now be safely cleaned without shrinkage. Materials like wool and silk generally have to be dry cleaned. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything.

After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.


Should I attempt stain removal at home?

There are several home remedy stain removals on the market, and there are home remedy formulas which have passed down from generation to generation. Without knowledge of the strength and type of fibers, colorfastness, exact nature of the stain, home remedies can place your garment at risk for effective stain removal and for fabric damage. If you have a problem with a stain and want to attempt eradication at home, call your dry cleaner for advice. Stains should be removed as soon as possible. One should use extreme care in using home remedies, like hair spray as a stain remover. While the propellant may “blow through” stain particles, the residual of lacquer often found in hair spray may create even greater problems for removal.


I have some St. John Knits, can you clean these?

Our cleaning process is a great fit for your St. John Knits. As an extra precaution, we measure all of your St. John Knits before cleaning and attach the measurements to the garment. After cleaning, we re-measure to ensure your garments are exactly the same size as when you brought them in. We also cover or remove (and replace) all of your St. John Knits buttons to keep them looking beautiful.


What do you do to ensure my white suit won’t get dingy or turn grey?

In addition to using the proper amount of soap and separating darks from lights, we keep your whites whiter using two methods. First, we distill our cleaning solvent after every load to make sure your clothes get clean, fresh solvent every time. The second thing we do to ensure your white garments stay white is by using separate cleaning machines for light garments and dark garments. This adds another layer of protection against a fugitive dye from changing the color of your white garments.


I like to wear my shirts un-tucked, do you leave a tail band impression on the front of the shirt?

Never. We use the most advanced shirt equipment available which uses vacuum, not a clamp to hold your shirt in place. The result is a perfectly pressed shirt with no impressions from where the press held the shirt in place. We invest in state of art equipment so your clothes see the difference and so do you!


What is (knit) blocking?

Blocking (knit blocking) is the process of applying moisture (usually steam) and even pressure to change the size or shape without altering the item but rather by redistributing the knit weave. Blocking can be done after a garment is created or to maintain it’s appearance.


Can I remove the care label from my clothing?

The care label is provided so that both the customer and the cleaner have reasonable guidance regarding care and cleaning methods. Some cleaners decline cleaning garments when care labels are removed; others may require a consent form before proceeding with cleaning. At Low Country Laundry & Dry Cleaners, our experts will determine a decision based on the garments condition & fabric. Although a care label would provide better instructions for care of the garment, it is not necessary.


I hate broken buttons on my laundered shirts, what can you do for me?

If we give your shirt back with a broken or missing button, we’ll clean 1 shirt for free. It happens, but we should never miss it. It’s very frustrating, that we know.


Should my leather coat be waterproofed?

When we clean leather we can usually add upon request a general repellency. This can be added at an additional cost to maximize soiling and water repellency. This service does not apply to all types of leathers & suede.


Do you charge a delivery fee on your laundry/dry cleaning delivery service?

No! We charge the same price in all of our stores and on our home pick-up and delivery service. We do not charge a pick-up or delivery fee of any kind. Yes, we are that good!


If a problem occurs during the dry cleaning process who is at fault?

Dry cleaners who hold special credentials such as Certified Professional Dry Cleaner, have solid working knowledge of fabrics, chemical usage and the dry cleaning process. They are also aware of manufacturers who repeatedly issue textiles to the market which are failure prone in wearing and or cleaning. The premier association for Launders and Dry Cleaners The IFI, International Fabricare Institute, maintains an extensive data base accessible by Low Country Laundry & Dry Cleaners of items sent to them. Computer access of this information and related articles is available online. Low Country Laundry may decline cleaning an item based on their knowledge of pre-existing problems. Low Country Laundry has direct access to most manufacturers and importers and can contact them for clarity on the cleaning process. Publications are periodically issued to members of IFI regarding these items.

Customers often believe that if an item fails in the cleaning process: “it was fine when I bought it, it was fine when I wore it, and was fine before I brought it to the cleaners, so the problem must have been caused by the cleaner”.

Garments sent for analysis of failure problems are classified into three categories of fault. 1) the Manufacturer, 2) the Customer, 3) the Cleaner. In 1999 garments seen for analysis of problems attributed cause of those problems: 68 % to manufacturer, 23 % to the consumer and 9 % to the cleaner. When it is determined that the cause of the problem rests with the manufacturer the customer should return the item to the retailer for exchange or refund. When the cause is determined to be with the Cleaners, generally the cleaners will use Industry Standards, established by IFI in settling a claim. Type of garment, age, and life expectancy of use are several factors used in determining fair settlement.


I would like to get my wedding gown preserved, can you do this?

Yes. We preserve wedding gowns and anything that needs restoration and or proper storage to insure fabric integrity.


Why dry clean something instead of washing it at home?

While there are many reasons to send your garments to a professional dry cleaners, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than with water thus extending the life of you clothes.


What are stains?

There are generally two types of stains. One type is caused by water-based substances like food and body fluids, while other is caused by oil-based substances. Inks can fall into both categories: those that are wet side, water removable and those that are dry side, solvent removable. Specialized chemicals are used to accelerate the ‘freeing’ of certain stains and these chemicals are generally specific to wet side and specific to dry side spotting and cleaning. Extreme care should be used in applying chemicals to fabrics. Always use a test area which is inconspicuous to see if color change will occur before proceeding to the stained area.


 

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